At VGR Electronics, we strive to provide genuine, high-quality electronic components sourced from authorized global distributors and manufacturers. Due to the sensitive nature of electronic components and anti-static packaging requirements, returns and refunds are subject to the terms outlined below.
Returns are accepted only under the following conditions:
Customers must notify our support team within 48 hours of delivery if any of the above issues occur.
The following items are generally not eligible for return or refund:
To request a return, customers must contact our support team with the following details:
Once the request is reviewed and approved, customers will receive instructions for returning the product.
If the return is approved due to incorrect or defective items, the return shipping cost may be covered by VGR Electronics. In other cases, customers may be responsible for return shipping charges.
Returned items will be inspected upon receipt. Refunds or replacements will be processed only after the returned products pass inspection and meet the eligibility criteria.
If a refund is approved, the amount will be processed through the original payment method used for the order. Refund processing may take 5–10 business days depending on the payment provider or banking system.
In certain cases, we may offer product replacement instead of a refund, depending on product availability and the nature of the issue reported.
Orders may be cancelled before shipment. Once an order has been dispatched or procured from suppliers, cancellation may not be possible, especially for imported or special procurement items.
For refund or return requests, customers may contact our support team through the contact details provided on our website.
